This Insight discusses the recent announcement by Oracle regarding the new enhancements made to the Siebel CRM On Demand product line and strategy. The announcement demonstrates a clear commitment to the software-as-a-service (SaaS) model on Oracle’s part.

IDC believes that Oracle continues to demonstrate commitment to the SaaS delivery
model. IDC has long written that the SaaS delivery model offers customers increased
choice and flexibility regarding software acquisition, and the SaaS delivery model has
come to offer a viable alternative to traditional, on-premise offerings.

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Oracle’s Siebel CRM On Demand has leveraged its history and experience in CRM to provide customers with deeper functionality to drive competitive advantage. Nucleus found Siebel CRM On Demand customers took advantage of embedded best practices, integration, and analytics ( among other features ) to leverage greater long-term value from their CRM.

Since Oracle’s acquisition of Siebel, Oracle has continued to develop the functionality and capabilities of both Siebel Enterprise and Siebel CRM On Demand. Although Siebel CRM On Demand contains the core components ( sales, marketing, and service ) that most on-demand CRM vendors provide today, Siebel has leveraged its call center and CRM experience to provide key additional features for Siebel CRM On Demand customers.

This Guidebook explores the experiences of both recent and long-time customers of Oracle Siebel CRM On Demand to prescribe best practices for deployment, fine tuning, and missteps to avoid in maximizing value from Siebel CRM On Demand.

Download Nucleus Research : GUIDEBOOK ORACLE’S SIEBEL CRM ON DEMAND

Forrester evaluated leading enterprise partner relationship management (PRM) solutions across 158 criteria and found that Oracle’s Siebel CRM are the clear Leaders. They offer broad and deep functional capabilities, industry specialization, and the scalability to support global organizations. Oracle’s Siebel CRM On Demand, offers software-as-a-service (SaaS) deployment with excellent usability, low upfront costs, and quick time-to-value, albeit with some functionality limitations.

Oracle’s Siebel CRM On Demand, offer fast-time-to-value. Oracle’s Siebel CRM On-Demand has posted sales gains as buyers increasingly adopt the SaaS deployment option. It supports PRM capabilities as part of the CRM suite offering. With more frequent upgrades, lower risk, and lower upfront costs, customer demand for this deployment option shows no signs of slowing down.

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